Limited Lifetime Warranty The manufacturer provides a limited lifetime Warranty (the “Warranty”) that the manufacturer’s products will be free from defects in materials and workmanship for as long as the original retail purchaser owns the product. If your product is defective during the warranty period, the manufacturer, at its sole option, will repair or replace the defective product. The Warranty is extended to the original purchaser only and is non-transferable. The Warranty, however, does not cover defects that result from abuse, misuse, normal wear and tear, exposure to the elements, excessive humidity, or failure to follow use and care instructions. Examples of normal wear and tear include, but are not limited to: loss of color intensity, exposure to salt air, damage from insects or pets, or normal fading from sunlight. The Warranty also does not cover any condition or damage resulting from removal of the product or reinstallation in the same or any other area. Since all products are custom-made and are manufactured in accordance with the measurements and specifications submitted to KAZAGE by the customer, the customer is solely responsible for submitting the correct measurements and specifications. The Warranty does not cover products unusable by reason of miss-measurement or assembly or installation not in accordance with the instructions provided by KAZAGE. If Warranty service is ever needed, contact Customer Service for the appropriate return address. When contacting Customer Service to request warranty repair or replacement, please be prepared to provide include your name, address, a description of the problem, the date of purchase, and the date and conditions under which the problem occurred. If and when shipping the product to Customer Service, please include: an original bill or sale or receipt to verify the original date of purchase; your name; address; a description of the problem; and the date and conditions under which the problem occurred. The customer is responsible for all return freight charges. Following receipt of the product, Customer Service will forward the claim and product to the manufacturer and attempt to arrange for warranty repair or replacement as quickly as reasonably possible.